Customer support

A real person answers. Usually the same coach who reviews the reports.

Questions about a charge

NextPlay charges appear on card statements as BP N PLAY* NEXTPLAY. If you see that charge and have any question about it, email us with the name on the order and we will sort it out the same day. You never need to dispute a charge to get a fair answer here; replying to any of our emails works too.

Refunds and the guarantee

• Your video is quality-checked before payment. If we cannot analyze it, you are not charged.
• If we accepted your video and the analysis fails on our side, you choose: we redo it free or refund you in full.
• Corrections: if a measurement in your delivered report is wrong, we correct it and re-issue at no cost.
• On time: delivered within 24 hours of a completed order, or your recheck is free.
• Follow-up: for 14 days after delivery, questions about your report are answered by the coach who signed it, included.
• Measurable improvement support: complete the prescribed four-week plan, keep a simple record of completed sessions, and submit a usable recheck. If the primary mechanical measurement targeted in the plan has not improved, we provide a revised plan and one additional recheck at no charge.
• Reports normally arrive within 24 hours of a completed order. If something is holding yours up, email us and we will tell you exactly where it is.

Order status

Every paid order gets a confirmation email right away and the coach-reviewed baseline by email within 24 hours. If either is missing, check spam for mail from coach@usenextplay.com, then write us.

Common questions

Filming instructions, what the report contains, ages and levels, and what we do and do not measure are all covered on the home page and the hitting and pitching pages. Policies: terms of service · privacy policy.